FAQ
Belt size guide
Follow this guide to discover your size. When placing an order please put the correct size in the drop down size box. If you have any questions, please get in touch at enquiries@mensconcepts.co.uk
For specific products and clothings, kindly refer to respective product pages for sizing guide. Again, please get in touch for any enquiries at enquiries@mensconcepts.co.uk.
Contacting MENSCONCEPTS
If you have any queries or wish to place an order over the phone, our dedicated Customer Service team will be delighted to help.
Phone: +44 (0)7494804125
Email: enquiries@mensconcepts.co.uk
Hours of service
• Mon-Fri 9.30 – 6.00pm
• Saturday 9.30 - 1pm
• Sunday Closed
Emails will be answered within 1 working day
Delivery
How long will my delivery take?
Orders placed on our store will usually be processed within 1 to 2 days. Delivery usually will take 7 days. Kindly allows some of the items might have delivery time frame of 7-10days. We guarantee that all orders will be processed and delivered. If item is not delivered, we will fully refund you automatically. This is our promise.
How much does delivery cost?
All UK delivery are free complimentary of MENSCONCEPTS. At the moment we only ship to UK wide. We apologise to our international buyers. We endeavour to provide more shipping destination in the not too distant future.
Can I track my order?
We will send you an email to confirm that your order has been shipped. Please allow 1 or two days for tracking info to come up. If you do not receive tracking info, please do not worry. Kindly reach out to us at enquiries@mensconcepts.co.uk
Will I have to pay import duty?
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws
Refund
How do I return an item for Exchange or a Refund?
If you are not completely satisfied with your online purchase or the Products are not delivered in perfect condition, please return them with proof of purchase within 30 days of receipt and we will arrange for an exchange or refund, subject to availability.
Unfortunately, we regret that we are unable to offer refunds on personalised Products. This policy does not affect your statutory rights. Please follow these simple steps to return your item bought online:
1. Please contact our Customer Care team by emailing enquiries@mensconcepts.co.uk o let them know you wish to return an item. Simply quote your Order Number, product and reason for returning.
2. Please print off your order confirmation and add a note stating the reason for return and whether you want an exchange or refund. Please then enclose this inside the parcel you are returning. If your item was a gift, then please let the team know when you request a return by email.
3. Please post the item with return note to the following address:
MENSCONCEPTS
Bethel Hall Morton Lane
Keighley
West Yorkshire
BD20 5UE
My product is faulty
We are sorry to hear that you have received an item in a less than perfect condition. We can completely appreciate how disappointing this has been and most certainly not the experience we would wish our customers to have. To rectify this situation please contact Customer services using the link below, who will investigate and advise of a resolution.
How quickly will my card be refunded?
Once your return is received by our Customer Service team, we will aim to process it within 7 days. Once the refund has been completed, it may take up to 14 days for your credit card provider to return the funds to your account. For further assistance, please contact Customer Services.
Payment Security
Yes, Shopify is considered to be a secure payment processor:
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PCI compliance
Shopify is certified Level 1 PCI DSS compliant, which means that all Shopify stores are automatically PCI compliant. PCI DSS is a security standard for organizations that handle credit and debit card information.
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Encryption
Shopify uses 128-bit SSL encryption technology to protect customer information during checkout. Shopify stores also come with a free 256-bit SSL certificate, which is considered one of the most reliable encryption methods.
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Fraud prevention
Shopify uses Fraud Defender to help prevent fraudulent transactions. Shopify also uses built-in risk analysis tools that use machine learning and human intelligence to flag suspicious orders.
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3D Secure
In markets where 3D Secure is required, Shopify automatically prompts customers to provide an additional layer of authentication